Customer Service Representative (w/m/d) For 30 years, Brunner´s Personnel Services has been successfully placing skilled professionals and managers in the Munich area. We also specialize in placing technical and engineering professionals. We are a member of the German Association of Personnel Service Providers (GVP). We are looking for a full-time employee for our client in Munich for direct placement.
Explore possibilities to digitalize and automate replies to most frequent enquiriesSelection, adaptation to requirements and implementation of Customer Service Ticketing toolOutline the functional requirements (features) of a Customer Service Ticketing toolAssess potential gaps of the system selected during pre-project phase and produce roadmap to bridge these gaps.Drive the necessary actions to adapt the selected system to requirementsEnsure a system training to be produced either by the vendor selected or by him/herselfDrive roll-out both technical roll-out and end-user trainingDevelop & rollout soft skills trainingReview outcome of pilot training delivered during pre-project phase, adapt content whenever necessary, train additional trainers and further roll-out.
Bürklin GmbH & Co. KG sucht in eine/n Specialist Customer Service & Technical Support (m/w/d) (ID-Nummer: 13732680)
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Das komplette Technologie-, Produkt- und Leistungsportfolio des Unternehmens umfasst ganzheitliche Lösungen für Elektronik, Automatisierung und Umwelttechnik und deckt alle Schritte der Wertschöpfungskette in der Eisen- und Stahlproduktion vom Rohstoff bis zum fertigen Produkt ab sowie modernste Walzwerkslösungen für NE-Metalle. Ihre neue Herausforderung Serve as the primary technical and technical-sales contact for converterrelated services (inspection, modernization, process audits, lifecycle management)Conduct independent customer visits worldwide, presenting Primetals Technologies solutions and identifying new business opportunitiesPerform on-site services, including mechanical inspections, condition assessments, and converter fitness checksPrepare and coordinate technical offers for spare parts, inspections, and modernization projectsAnalyze inspection results and prepare professional technical reportsTranslate customer requirements into technical solutions and service conceptsSupport modernization and upgrade planning, including spare parts and maintenance strategiesCooperate closely with internal departments (engineering, sales, purchasing)Execute supplier inspections and provide technical supervision during installation and commissioningPrepare and deliver presentations and training sessions for internal teams and customersContribute to knowledge sharing and development within the converter services network Ihre Kompetenzen ompleted higher technical education (HTL/FH/University) in mechanical engineering, mechatronics, or related fieldSeveral years of practical experience in converter operation, maintenance, or mechanical design — ideally from a steel plant environmentProven hands-on experience and readiness to perform on-site work (inspection, measurement, supervision, commissioning)Strong interest or proven experience in technical sales and customer relationsGood understanding of mechanical, hydraulic, and pneumatic systemsBasic knowledge of converter process and metallurgical principles advantageousKnowledge of AutoCAD, NX (Unigraphics), technical drawingsConfident use of MS OfficeVery good English skills, written and spokenHigh willingness to travel internationally (approx. 20–30%)Proactive, communicative, and solution-oriented personality Unser Angebot / Ihre Benefits Zusätzliche Information (nicht verwendet) https://bewerbungen.vace.at/job/15381?
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problemAnalyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with engineering, customer service, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipment Associate’s degree or equivalent from 2 year college or technical school; or 6-12 months related experience and/or training; or equivalent combination of education and experience
Your responsibilities: Coordinate assignments for the installation of charging stationsAdvise customers on solutions and technical possibilitiesOnboard new customersProcess charging‑station installations and related kWh tariffs administrativelyAnalyse and improve installation processesServe as a link between planning, sales, logistics, and installersHandle (malfunction) questions regarding charging cards and charging stationsSupport the Sales department regarding price quotations for charging‑station installationsRecord activities in our CRM systems What makes you stand out Availability of at least 32 hours per weekCompleted vocational (MBO) education in a technical or commercial field (and willingness to follow a shortened electrotechnical course)Ability to assess situations and translate them into concrete actions within existing processesStrong communication skillsDriven and eager to learnCoordinating abilityStress‑resistantHands‑on and structured: You know how to take on tasks and complete them, but you also recognise where action is needed or how processes can be improvedFluent in Dutch and English, both spoken and written; French and/or German is a plus What we offer Market‑competitive salaryParticipation in the bonus scheme after 12 monthsAn informal working environment with short lines of communication and a pleasant atmosphere27 vacation days (based on 40 hours)Premium‑free pensionTravel allowanceHybrid‑working options after 6 months (max. 2 days per week from home or fully remote)Free parking at our office in Noordwijkerhout We are looking forward to your application and to applicants who enrich our diverse culture!
What you can expect You will ensure that our customers get off to a smooth start with our digital solutions and provide them with the knowledge they need to use them safely and efficiently.You will be the central point of contact for all product and application-related technical questions about Cockpit, TMS, FMS, Analytics and DKV LIVE.You will handle enquiries and complaints in a solution-oriented manner and ensure lasting clarification.You will collect and analyse customer feedback and drive the continuous improvement of our support processes.You will identify additional needs and support our customers in selecting suitable digital services for long-term customer loyalty.
casavi GmbH sucht in München eine/n Technical Customer Service Manager (m/w/d) München/Berlin/Frankfurt a.M./remote (ID-Nummer: 13664324)
To succeed, you will need Education: Engineering/science degree or technical equivalent (engineering related job experience) Skills & Knowledge: Skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory Experience with on-site customer facing role Excellent interpersonal, oral, and written communication skills Knowledge of or ability to learn and communicate technical information Ability to create custom solutions to address specific process needs by bringing together the needed company technical resources is a must.
• Conduct planned and ad hoc services to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime. • Ensure safety compliance, and document activities
We value diverse experiences and perspectives and are excited to see what you bring to the role. B.S. degree in Engineering, other technical degree, marketing or business with technical aptitudeEntry Level, 0-2 years of technical experience preferredSAP/ CRM experience is a plusExcellent oral & written communication skillsWorking knowledge of MS Office ProductsStrong critical thinking skillsGreat attention to detail and problem-solving abilitiesPhenomenal teammate who is flexible and adaptableA self-starter with strong work ethicFluent in Spanish is a plusValid driver’s licenseIn return, we offer We believe there is always a better way.
We value diverse experiences and perspectives and are excited to see what you bring to the role. B.S. degree in Engineering, other technical degree, marketing or business with technical aptitudeEntry Level, 0-2 years of technical experience preferredSAP/ CRM experience is a plusExcellent oral & written communication skillsWorking knowledge of MS Office ProductsStrong critical thinking skillsGreat attention to detail and problem-solving abilitiesPhenomenal teammate who is flexible and adaptableA self-starter with strong work ethicFluent in Spanish is a plusValid driver’s licenseIn return, we offer We believe there is always a better way.
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
Support global sales teams with technical and commercial expertise during tenders and negotiations. Develop business cases and proposals for new service products and drive decision‑making processes.
Support global sales teams with technical and commercial expertise during tenders and negotiations. Develop business cases and proposals for new service products and drive decision‑making processes.
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
. • Basic IT skills or deeper knowledge is advantage • Ability to work in a multinational/cultural team • Helpful and customer oriented • Customer support Experience is a benefit • Having good analytical and problem-solving skills is also plus WE OFFER Great team of IT professionals and the possibility of technical development An extra week of holiday (25 days/year) 6 Self-sickness days/year Full salary compensation for up to 10 days absence due to illness per the calendar year CAFETERIA employee benefit program with wide selection of benefits from Edenred On-going professional and technical training and certifications A multicultural environment in modern offices Pension plan contribution Multisport card Employee Referral Program Company sponsorship of various sports and social clubs Smart casual dress code
. • Align product strategy with business objectives and growth targets. • Gather and prioritize business and technical requirements. • Work closely with IT and external vendors to deliver product enhancements. • Oversee implementation of new features, processes, and system components. • Conduct product testing, quality checks, and performance evaluations. • Collaborate with Operations, Customer Service, Compliance, Sales, Finance, and Key Account Management. • Maintain alignment with international product teams within DKV Mobility. • Monitor product KPIs and initiate improvements. • Identify automation opportunities and optimize workflows. • Ensure compliance with tax, legal, and regulatory requirements. • Conduct competitive analyses and gather customer feedback. • Support creation of product‑related communication materials.
Skills & CompetenciesAttention to detailBasic financial information analysisOrganization and planningProficiency with digital toolsEffective communicationConfidentiality and professional ethicsContinuous learningEnglish level B1Responsibility and commitment The candidate must have the following essential skills and basic knowledge, as well as personal qualities that enable them to adapt to the functions and responsibilities of the area. Knowledge Areas / Technical SkillsAdvanced student or recent graduate in Administration, Accounting, Finance, or related fields.Basic knowledge of administrative processes, internal control, and introductory audit concepts.Proficiency with office tools (especially Excel) and management systems.Attention to detail and analytical ability to review information and identify inconsistencies.Strong organization and document‑management skills.Communication skills to interact effectively with different departments.Responsibility, confidentiality, and ability to meet deadlines.Interest in learning and developing within administrative and audit areas.
At the earliest possible date we are looking forYou hold a degree or vocational qualification in industrial engineering, mechanical engineering, electrical engineering, microsystems technology, physics, chemistry, or a related technical fieldIdeally, you bring prior experience in special-purpose machinery or the semiconductor industry – whether in sales, marketing, business development, R&D, or application engineeringYour working style is independent, goal-oriented, and marked by a high level of personal responsibilityYou communicate clearly and professionally in English, making you a confident partner in internal and customer-facing interactionsYou are proficient in Windows and Microsoft Office, and have hands-on experience with SAP and CRM systemsStrong technical understanding and the ability to quickly grasp complex topics complete your profile
. ------ Qualifications Associate or Bachelor’s degree in Electronics, Engineering, or a related technical field. 3+ years of experience in depot-level repair or technical service in a high-tech environment. Strong troubleshooting skills in electronics, optics, and mechanical systems.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
In doing so, you will act as the central interface between product management, manufacturing, IT, and our electronics manufacturing customers.Training or studies in electronics, electrical engineering, or a comparable technical fieldExperience in electronics manufacturing (e.g., SMT, THT, testing processes, etc.) or related areas (product management, work preparation, production)Ideally, you will have knowledge in one of the following areas: software (Valor Process Preparation, Valor Bom Connector) or machines (e.g., ASM, Fuji, Juki, Panasonic, Mycronics, etc.)IT affinity and knowledge of Windows networks, TCP/IP, databases (SQL, PostgreSQL, MS SQL)Good communication skills and technical understanding in interaction with various departmentsBusiness fluent in written and spoken German and EnglishAs a service-oriented company, creativity and commitment on the part of our employees are particularly important.
The successful candidate will be responsible for implementing, configuring, and supporting the SAP Customer Service (CS) module to help clients optimize their after-sales service processes. This role requires strong functional and technical expertise, excellent communication skills, and the ability to collaborate effectively with both business stakeholders and technical teams across different regions.
Your Profile Degree in mechanical engineering, chemical engineering or professions related to technology and/or manufacturing. 2 years occupational experience in the fields of technical areas (quality or production or supply chain)English, EDP-knowledgeUnderstanding and capable to implement root cause analysis techniques for effective problem solvingClear understanding about the quality requirements and expectation of the customersUnderstanding the objectives and goals of the companyHave knowledge and understanding about the ISO 9001 and ISO 15378 requirementsHave knowledge and understanding about ISO 14001 & ISO 45001.Know and understand Lean Management and basic of 5S implementation.
JT International Germany GmbH sucht in eine/n Technical Services Manager (m/f/d) (ID-Nummer: 13726081)
DIES SIND IHRE AUFGABEN: Unterstützung und Umsetzung des Quality Customer Line Performance Managements für die A320-FamilieDefinition und Implementierung von Key Performance Indicators (KPIs) für Quality Customer LinesIntegration der KPIs sowie Erstellung der zugehörigen Dashboards zur LeistungsüberwachungUnterstützung und Umsetzung des Customer Performance ManagementsDefinition und Implementierung von KPIs für Customer Management und die Customer WatchTowerIntegration der KPIs sowie Bereitstellung der zugehörigen Dashboards und Templates für Customer Management und KommunikationUnterstützung und Umsetzung des In-Service-Supports für das KundenportfolioBearbeitung von technischen Anfragen zu Manufacturing Quality Items (MQI) der KundenFunktion als zentrale Schnittstelle zu Kunden bei MQI Technical RequestsWeiterentwicklung der digitalen Transformation des TeamsVerbesserung von Prozessen und KPIs durch DigitalisierungStärkung der Wissenskapitalisierung und Nachhaltigkeit durch digitale LösungenEnge Zusammenarbeit mit zentralen und operativen Qualitätsfunktionen in Fertigung, Auslieferung und In-ServiceZusammenarbeit mit weiteren Schnittstellen, u. a.
Collaborates with the sales team on business strategies and relationships to increase revenue, while providing an award-winning customer experience. Qualifications & Skills Strong technical communication skills, with the ability to clearly explain concepts and collaborate effectively with both technical and non‑technical stakeholders Advanced computer proficiency, including MS Office (Word, Excel, Outlook) and demonstrated ability to quickly learn and adopt new software platforms, CRM tools, data systems, or automation technologies 4‑year degree in a technical, business, or related field preferred, but not required Experience troubleshooting basic technical issues and navigating systems, dashboards, or digital workflows Ability to thrive in a fast‑paced, technology‑driven environment, managing multiple priorities while meeting deadlines Self‑starter with strong analytical thinking skills, able to investigate problems, interpret data, and follow established processes to completion with minimal supervision Excellent time management, organization, and multi‑tasking skills, with a proactive approach to solving operational or system‑related challenges Ability to work onsite (8:30am–5:00pm) and collaborate closely with technical and operational teams WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team.
Lead High Level Operation / Technical Forums with client leadership High Level mediation in escalation/claims looking for win-win compromises Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
Lead High Level Operation / Technical Forums with client leadership High Level mediation in escalation/claims looking for win-win compromises Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
Can perform complex technical tasks independently Can handle pressure in critical situations (e.g. technical emergencies) by remaining calm and finding pragmatic solutions and clearly communicating these.
insight – International Management Consultants sucht in Rhein-Main-Gebiet eine/n Leiter Global Technical Service (m/w/d) (ID-Nummer: 13685486)
We have successfully realized three offshore wind farms and manage over 2 GW under technical management. Decision-making in small teams, high dynamics, and individual career and development opportunities are the key elements of our corporate culture – “Letting people grow to create energy.”
Coordinate and align teams across all ITSM processes Shape and continuously develop the ITSM roadmap Own and govern the IT Change Management process end to end Prepare and moderate CAB and ECAB meetings Assess risks and impacts and ensure proper rollback and communication planning Define, monitor, and improve ITSM KPIs and process performance Ensure audit readiness and compliance, including ISO 27001 requirements Drive harmonization, standardization, and automation of ITSM processes Work closely with service owners and the service desk as a key stakeholder interface Actively contribute to ITSM transformation and tool integration initiatives Degree in (business) informatics or a related field, or equivalent practical experience Strong ITSM expertise with a clear focus on change management Experience in lateral leadership and functional coordination across multiple ITSM processes Confident facilitation skills, including conflict resolution and escalation management Basic technical understanding of CI/CD pipelines and release strategies Familiarity with CMDB concepts and service mapping Structured, detail-oriented, and process-driven working style Strong communication and collaboration skills in cross-functional environments Excellent English skills, written and spoken Confidence in conducting audits and enforcing process compliance Fexible working hours and home-office option Extensive Learning & Development opportunitie Life balance & family-friendly benefits Modern office environment with canteen Health & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €80,000.
CANCOM SE sucht in eine/n (Senior) Manager Technical Services (m/w/d) (ID-Nummer: 13561155)
Coordinate and align teams across all ITSM processesShape and continuously develop the ITSM roadmapOwn and govern the IT Change Management process end to endPrepare and moderate CAB and ECAB meetingsAssess risks and impacts and ensure proper rollback and communication planningDefine, monitor, and improve ITSM KPIs and process performanceEnsure audit readiness and compliance, including ISO 27001 requirementsDrive harmonization, standardization, and automation of ITSM processesWork closely with service owners and the service desk as a key stakeholder interfaceActively contribute to ITSM transformation and tool integration initiatives Degree in (business) informatics or a related field, or equivalent practical experienceStrong ITSM expertise with a clear focus on change managementExperience in lateral leadership and functional coordination across multiple ITSM processesConfident facilitation skills, including conflict resolution and escalation managementBasic technical understanding of CI/CD pipelines and release strategiesFamiliarity with CMDB concepts and service mappingStructured, detail-oriented, and process-driven working styleStrong communication and collaboration skills in cross-functional environmentsExcellent English skills, written and spokenConfidence in conducting audits and enforcing process compliance Fexible working hours and home-office optionExtensive Learning & Development opportunitieLife balance & family-friendly benefitsModern office environment with canteenHealth & sports programs Gehaltsinformationen The minimum annual gross salary for this position is €80,000.
What makes you stand out You hold a degree in (Business) Informatics or a comparable qualification and ideally possess certifications such as ITIL v4 or Microsoft/IAM certificates.You have relevant professional experience in IT service management, including incident, change, and release management.Additionally, you bring solid IAM expertise, particularly in identity lifecycle, role and authorization concepts, and recertifications.Furthermore, you have experience in managing service providers as well as in handling SLAs and KPIs.You are also able to transition projects into stable operations in a structured manner and resolve complex issues in Second Level Support.You have strong technical knowledge of IAM tools such as Azure AD/Entra ID and directory services.You are proficient in working with ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and have basic knowledge of interfaces and scripting.Moreover, you work analytically, in a structured and independent manner, and communicate confidently in both German and English.
Strong support for all launch activities On site analysis for electrical failures and software failures Perform joint pre-analysis and pre-rejection of parts at customer locations and support activities to reduce part returns and related costs Coordinate the transfer of return parts from related customer location(s)/warranty center(s) to the appropriate production location and, if applicable, register complained parts in the related system Propose and implement containment actions and corrective measures, trace affected products, notify impacted customers, analyze lessons learned and preventive actions Coordinate and control sorting, rework and reflash actions - where necessary with support from third-party service providers - in alignment with the customer and the involved Business Units to minimize production disruptions and reduce costs Manage and coordinate if applicable to a Customer Service Engineer Team across multiple customer locations within an assigned region Support product changes, customer plant trial runs, and safe launch activities at customer facilities Perform and coordinate reflash activities at customer plant Quality-Project-Experience Experience in Customer Relationship Management Language: German and Englisch required, Portuguese an advantage Experienced in SW and electrical analysis tools (CANoe, OBD tools etc.) Product and Application Knowledge Technical Problem Solving Long project duration possible Ihr Kontakt Ansprechpartner Julia Lang Referenznummer 860075/1 Kontakt aufnehmen E-Mail: julia.lang@hays.de Anstellungsart Freiberuflich für ein Projekt
ERMEWA SA sucht in eine/n Customer Technical Manager (m/w/d) im Bereich Schienengüterwagen (ID-Nummer: 13757408)
IAM Factory AG sucht in eine/n IAM Technical Customer Success Manager (w/m/d) (ID-Nummer: 13651368)
Ihre Aufgaben Fachliche und disziplinarische Leitung der Abteilung Technical Customer Support als Teil der Qualitätsabteilung inklusive Führung eines interdisziplinären Expertenteams.Gesamtverantwortung für das GMP‑konforme Reklamationsmanagement: fristgerechte Bearbeitung, fundierte Ursachenanalysen, Ableitung, Umsetzung und Wirksamkeitsprüfung nachhaltiger CAPA‑Massnahmen.Sicherstellung einer konsistenten, qualitätsrelevanten Kommunikation mit Kunden, internen Stakeholdern und externen Partnern im Rahmen von Reklamationen, und Audits.Analyse qualitativer Kundenbeanstandungen und Bewertung von Risiken und Auswirkungen auf Produktqualität, Patientensicherheit und Compliance in enger Zusammenarbeit mit Entwicklung, Produktion, Qualität, Logistik und Customer Service, unter Berücksichtigung technischer, regulatorischer und organisatorischer Aspekte.Vorbereitung, Durchführung und Nachbereitung von Kundenaudits, inklusive Erstellung und Nachverfolgung von CAPA‑Plänen sowie Folgekommunikation mit dem Kunden.Organisation und Begleitung qualitätsbezogener technischer Kundenbesuche, inklusive Präsentation des Standorts, der Prozesse und des Qualitätsmanagementsystems.
TK Aufzüge GmbH - Ein TK Elevator Unternehmen sucht in eine/n Elektriker / Techniker International Technical Service (m/w/d) (ID-Nummer: 13689143)
KG sucht in eine/n Kaufmännischer Sachbearbeiter (m/w/d) Service & Technical Solutions (ID-Nummer: 13685842)
Rohde & Schwarz GmbH & Co. KG sucht in eine/n Director (m/w/d) Supply Management Technical Service (ID-Nummer: 13719124)